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911 Dispatch
Antrim 911 Dispatch [Click here to view full size picture]
Antrim County Central Dispatch
207 E Cayuga St
Bellaire, MI 49615-0568.

NON-EMERGENCY:
(231) 533.8627 Extension 0
911@antrimcounty.org

Director:
Sheriff Daniel S Bean

Assistant Director: Sgt. Steve Bratschi

IF YOU HAVE AN EMERGENCY DIAL 9-1-1


What is 9-1-1?
Nine-one-one is the number most people in the U.S. and some in International countries call to get help in a police, fire or medical emergency. In some places, you may be able to be connected with Poison Control by calling 9-1-1, but you should check with local officials in your area to make sure. A 9-1-1 call goes over dedicated networks to the appropriate 9-1-1 answering point (PSAP) for the caller's location, and trained personnel then send the emergency help needed.
What is Enhanced 9-1-1?
Enhanced 9-1-1, or E9-1-1, is a system which routes an emergency call to the appropriate 9-1-1 answering point (PSAP) for the caller's location, AND automatically displays the caller's phone number and address. The 9-1-1 call taker will typically ask the caller to verify the information, which appears on his or her computer screen. In most areas, phone number and location information is available for 9-1-1 calls made from a cellular/wireless phone.
When should you use 9-1-1?
Nine-one-one is only to be used in emergency situations. An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.

Do not call 9-1-1:
  • for information

  • for directory assistance

  • when you're bored and just want to talk

  • for paying traffic tickets
  • for your pet

  • as a prank


  • If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so they know there really isn't an emergency.
    What about 9-1-1 prank calls?
    It's a prank call when someone calls 9-1-1 for a joke, or calls 9-1-1 and hangs up. Prank calls not only waste time and money, but can also be dangerous. If 9-1-1 lines or call takers are busy with prank calls, someone with a real emergency may not be able to get the help they need. In most places, it's against the law to make prank 9-1-1 calls.
    How do I make a 9-1-1 call?
  • In an emergency, dial 9-1-1 on your phone. It's a free call. You can use any kind of phone: push button, rotary, cellular/wireless, cordless, or pay phone. (With some pay phones, you may need coins to get a dial tone; with many wireless phones, Enhanced 9-1-1 does not yet work.)
  • Stay calm and state your emergency

  • Speak loudly and clearly. Give the 9-1-1 call taker your name, phone number and the address where help is needed.

  • Answer the call taker's questions. Stay on the telephone if it's safe to do so, and don't hang up until the call taker tells you to.

  • Antrim County Street and Numbering Ordinance
    9-1-1 Calling Tips
    IS A PERSON HURT OR IN DANGER?
    DO YOU NEED THE POLICE, FIRE OR AMBULANCE?

    Have you ever wondered whether to call 9-1-1? Since 9-1-1 is for emergencies only, it helps to understand when to call and when not to call. An emergency is any serious situation where a law enforcement officer, fire fighter, or emergency medical help is needed right away. If you are unsure of whether your situation is an emergency, go ahead and call 9-1-1. The 9-1-1 call taker can determine if you need emergency assistance and can route you to the correct location.


    IF YOU DO CALL 9-1-1, EVEN BY MISTAKE, DO NOT HANG UP THE PHONE.

    9-1-1 call takers are trained to get the most important information as quickly as possible to get help on the way to an emergency situation. In an emergency situation, allow the call taker to ask you all the questions they need in order to get help there in the timeliest manner before you hang up or leave the phone. If you happen to call by accident, stay on the line until you can tell the call taker that you called by accident and there is no emergency. This saves the call taker from having to call you back and confirm there is no emergency or sending police with lights and sirens to check your address for an
    emergency.


    WHEN CALLING 9-1-1 DO YOUR BEST TO STAY CALM AND ANSWER ALL QUESTIONS.

    Staying calm can be one of the most difficult, yet most important, things you do when calling 9-1-1. It is very important that you stay as calm as possible and answer all the questions the 9-1-1 call taker asks. The questions 9-1-1 call takers ask, no matter how relevant they seem, are important in helping get the first responders to you as fast as possible.



    HELP THE 9-1-1 CALL TAKER HELP YOU.
    Listen and answer the questions asked. By doing this, it helps the call taker understand your situation and will assist you with your emergency until the appropriate police, fire or medical units arrive.
    9-1-1 Calling Tips
    KNOW THE LOCATION OF THE EMERGENCY.
    The wireless 9-1-1 caller must be aware that the 9-1-1 center that answers the call may not be the 9-1-1 center that services the area that the wireless caller is calling from. Look for landmarks, cross street signs and buildings. Know the name of the city or county you are in. Knowing the location is vital to getting the appropriate police, fire or EMS units to respond. Providing an accurate address is critically important when making a wireless 9-1-1 call.


    TEACH YOUR CHILDREN HOW TO CALL 9-1-1.

    Be sure they know what 9-1-1 is, how to dial from your home and cell phone, and to trust the 9-1-1 call taker. Make sure your child is physically able to reach at least one phone in your home. When calling 9-1-1 your child needs to know their name, parentís name, telephone number, and most importantly their address. Tell them to answer all the call takers questions and to stay on the
    phone until instructed to hang up.


    PRANK CALLS TO 9-1-1 WASTE TIME AND ARE ILLEGAL IN MICHIGAN.
    Be sure all members of your household are aware that prank or harassing calls to 9-1-1 will be dealt with by local law enforcement agencies.


    POST YOUR ADDRESS CLEARLY AND PROMINENTLY AT YOUR ENTRANCE AND ON YOUR HOME.

    Posting your 9-1-1 address at the driveway entrance and on your home will alleviate any confusion as to whether emergency responders have the correct location. Try using something reflective or illuminated so that it can be seen in the evening as well as during the day. DO NOT ASSUME SINCE YOUR MAILBOX IS MARKED YOU HAVE POSTED YOUR ADDRESS- mailboxes are not always at the entrance of a driveway and usually are not marked clearly on both sides. Antrim County does have a Street and Road Numbering Ordiance for posting 9-1-1 addresses. And always report missing street signs when noted- these not only help others find your home but are essential to emergency response personnel.


    KNOW THE PHONES YOU OWN.
    Educate everyone about the phone system in your home as well as your cell phone. Children may need to use the devices in an emergency and will need to know how to
    operate them.
    This page last updated on 7/14/2011.
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